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We value the safety and well-being of our members, which is why we ask you to read our community guidelines and agree to abide by them upon registration and when visiting our platform or providing and receiving services.


What we say and how we say it can make all the difference in our lives. Kindness is one of our core values and we therefore, encourage all of our members to communicate with one another with kindness and clarity. We will not tolerate disrespectful communication of any kind. Determining whether an interchange was disrespectful is at our sole discretion. Once we make the call that a member was disrespectful, that person will be immediately removed off the platform.

Disrespectful communication includes but, is not limited to the following:

Read more about prohibited content here.


Neighbors and Heroes should thoroughly discuss the details and requirements of each job well ahead of the date of service. We recommend that you discuss the details via email so that each party can cover themselves in case of a misunderstanding. Some of the important questions to address include the following:

In addition to these details, emergency contacts for both parties should be completed and provided to one another ahead of the service date.


Have more questions?

Please contact us if you have any additional questions or concerns regarding these guidelines.

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