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Additional Details For ID Verification

At True Local Heroes, We Always Prioritize the Safety and Authenticity of Our Community Members.

Here are some instances where we require documents to complete your identity verification process:
  1. Passports: While passports are efficient for identity verification, they don’t disclose your address and so we will need documentation to show that you live in the neighborhood you sign up in. 
  2. Driver’s Licence not in the zip code you live in. Though your selfie and your driver’s licence pic may match, we need to know that you live in the town you register in.
  3. Blurry Selfie: If the picture that you took during the verification process was blurry, you might need to submit a new one.
  4. Name mismatch: If the name you sign up with doesn’t match the name on your driver’s licence you may need to submit it again. 

Our goal is to ensure everyone registers in their accurate zip codes so we keep every safe and create a trusted community of heroes and neighbors.

Below you will find a list of all the different documents that we accept for address verification.

You will get an email stating that we need additional details to complete your verification. A member of our support team will be in touch to tell you exactly what is needed. 

The list below is for your reference. 

Accepted Documents for Address Verification:

πŸ”– Government-issued IDs:

  • πŸš— Current driver’s license
  • πŸ†” Current State ID card (Note: Liquor ID is not accepted)

πŸ“ƒ Lease/Mortgage:

  • 🏠 Current lease/mortgage or similar rental contract
  • πŸ“„ Mortgage statement (dated within the last 60 days)

🏦 Financial-related documents:

  • 🚘 Current installment loan contract (e.g., car loan)

πŸ›οΈ State/federal/city/town/county agency-issued documents:

  • πŸ’Œ 1st class, government-issued mail (dated within 60 days)
  • πŸ“œ Current professional license
  • πŸš‘ Medicaid statement (dated within 60 days)
  • βš–οΈ Jury duty summons (dated within 60 days)
  • 🏒 Court correspondence (dated within 60 days)
  • 🏠 Property tax for the current year
  • πŸš— Excise tax for the current year

πŸ” Bills (Must be dated within 60 days):

  • πŸ”Œ Utility bill (e.g., electric, telephone, water, sewer, cable, satellite, heating)
  • πŸ’³ Credit card statement
  • 🩺 Medical/hospital statement
  • πŸ›οΈ Insurance bill (auto, medical, home, rental)
  • πŸ“± Cell phone bill
  • 🏦 Bank statement (either savings or checking account)

πŸŽ“ School-issued documents:

  • πŸ“š Official school transcript for the current year
  • πŸ“© Official letter from school (proof of enrollment, dated within 60 days)
  • πŸ’² Tuition bill for the current year
  • πŸ“˜ Certified school record for the current year

πŸ” Insurance-related documents (Current year only):

  • πŸš— Auto insurance policy
  • 🏒 Renter’s insurance policy
  • 🏠 Homeowner’s insurance policy

To ensure a seamless verification process, kindly ensure that the document you provide is clear, legible, and matches the zip code you used for signing up.

For any questions or assistance, please reach out. We’re here to support you.

Thank you for being an integral part of True Local Heroes! πŸš€πŸ‘


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