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Community Guidelines

Community Guidelines at True Local Heroes 

Welcome to True Local Heroes (TLH) 🏡

As you step into this shared space with us, here are some guidelines to ensure meaningful and uplifting interactions for everyone.🌟🤗

1. Communication: The TLH Touchstone

At TLH, communication matters. Please choose your words thoughtfully.

Promote Positivity: 

🌱Let’s focus on constructive and uplifting interactions and kindness above all.

Things to Avoid:

🚫While open conversation is important, there are certain behaviors that we absolutely don’t allow on our platform:

Prohibited Content

  • Hate Speech and Discrimination: Let’s keep our communities free of negativity. Content that targets individuals or groups based on any distinguishing characteristics is an absolute no-go. Embrace diversity and respect one another. It’s the True Local Heroes way.
  • Harassment and Bullying: Good people support, not oppress one another. Don’t target fellow Neighbors or Heroes with threats or unwanted attention.
  • Violence and Graphic Content: Keep your actual and virtual neighborhood clean and uplifting! Never share anything that’s graphic or might disturb others.
  • Sexual Content and Nudity: We’re all about connections, but let’s keep things PG. Do not ever post or share anything explicit. Your account will be immediately suspended if you do.
  • Illegal Activities: Remember, Heroes abide by the law. Don’t promote or share anything illegal.
  • Misinformation and Fake News: No spreading tales or false info that could mislead anyone.
  • Spam and Malicious Links: Nobody likes a messy yard. Don’t litter our community with spam or harmful links.
  • Impersonation: Be genuine, be you! Creating false identities or pretending to be someone you’re not isn’t the True Local Heroes way.

Prohibited Behavior

  • Trolling: Let’s keep discussions fruitful. Avoid creating content just to stir the pot or provoke reactions.
  • Doxxing: Protecting our Neighbors and Heroes is a top priority. Never share or threaten to share someone’s personal info.
  • Manipulating Platform Features: Use our features as they’re meant to be used. 
  • Commercial Spamming: It’s great to shout out about what you do, but ensure it contributes to the community and isn’t just self-promo.
2. Clarity: Paving the TLH Path

To ensure smooth interactions between Neighbors and Heroes 🤝:

Transparent Discussions 🗣️: Embrace open and precise communication to avoid misunderstandings.

Documenting Discussions (Emails) 📧: Keeping a clear record helps navigate any uncertainties. Keeping discussions on the platform means that if a problem arises we’ll be able to investigate and take action.

Essential Checkpoints ✅:

  • Clearly outline job requirements 
  • Estimate the required time commitment
  • Set clear start and end points for tasks 
  • Specify if the task is one-off or recurring 
  • Discuss payment details and methods 

Emergency Connects ☎️: For added safety, it’s beneficial to share emergency contacts before starting a task.

3. Timeliness: Respecting the TLH Clock

⏰ Time is valuable in the TLH community. Let’s make sure we honor each other’s time. Punctuality Matters ⏳ Being on time for interactions and tasks is a way of showing respect for each other’s schedules and commitments.

4. Safety: The TLH Shield

While we strive to create a secure environment, you are ultimately responsible for your own safety.

🛡️ Our Limits: Our identity verification process checks that people sign up in the neighborhoods that they live in and that they are who they say they are. After registration we also check all new members against the national sex offender registry and immediately suspend them if they are found on the registry. We can not, however, guarantee that someone on the platform does not have a criminal background or will not engage in criminal behaviour in future. If you are concerned about someone, we encourage you to run a background check on them before engaging their services. We also can not guarantee that Heroes and Neighbors will behave with integrity. What we can guarantee is that if we know of anyone violating any of our policies we will suspend their account.


🔍 Trust Your Instincts: If something feels off or a profile seems suspicious, reach out to the TLH team right away and do not invite them into your home. 

🔐 Protect Your Information: Do not share external links or personal data on our platform to maintain the safety and integrity of our community. 

5. Reviews: Mapping the TLH Experience

🌟 After your interactions, please share your experience with our community. Your insights help shape the True Local Heroes landscape fostering trust and understanding .

By following these guidelines, we pave the way for communities of trust.

It’s our collective effort that ensures True Local Heroes stays fruitful, respectful and enriching for everyone.

We are rolling out True Local Heroes across the nation.

Add your name to be notified when we launch in your neighborhood, and get an amazing pre-enrollment discount!