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Deleting Your Account & Data

We respect transparency and always empower you with control over your information. Would you like to delete all your data and close your account permanently after canceling your subscription?

Here’s how to do it:
  1. Make sure you are logged into your account.
  2. Please note that deleting your data is NOT the same as canceling your subscription. So be sure to cancel your subscription BEFORE you try to delete your data. 
  3. Once you’re on track, please allow 14 days to complete the process. But, a little heads up: if you sneak a peek into your account during this time, the deletion request hits the brakes 🚫 and you’ll need to get the ball rolling again by requesting the deletion again. But after the 14 days, there will be no way to get your data back. So be sure that this is what you truly want. 
  4. Please note, for our records we do retain all data deletion requests as proof that we are in compliance.
  5. About Onfido, our third-party identity-verification provider:  Your information is stored securely in Onfido (our third-party identity verification partner), for a limited period of time after sign-up, after which it is permanently deleted. Onfido’s Identity Verification services are audited at least annually against the SOC 2 framework by third-party auditors. (SOC 2 is widely regarded as one of the most rigorous and respected security auditing standards.)

Once you have read and understood all of the above then follow the steps below.

  1. Step 1: Log into your account.
  2. Step 2: Cancel your membership subscription.
  3. Step 3: Navigate to your “Profile & Settings” in your account.
  4. Step 4: navigate to the blue box at the bottom of the page. 
  5. Step 5. Click the word “here” in the sentence that reads: Should you wish to delete your account and data, read this first then come back and click here to delete.

We are sad 😔 to see you go but thank  you for being part of our community and please feel free to come back any time. 

Always at your service,

Your True Local Heroes Team

Farewell and take care! 🏡 


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