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Manual Verification

Manual Verification for True Local Heroes Without a Passport or Driver’s Licence ๐ŸŒŸ

Hey there, potential Heroes and Neighbors! ๐Ÿš€

Sometimes, the traditional routes just donโ€™t cut it. If you find yourself without a passport or a driver’s license but you still want to be part of our dynamic True Local Heroes community, you’ve come to the right place! Let’s get you verified manually.

Why Manual Verification?๐Ÿค”

We understand that not everyone has traditional forms of identification readily available. But that shouldnโ€™t stop you from joining our family. Manual verification allows us to keep our platform safe and genuine while being inclusive. That said, our manual verification system is as stringent as our automated system so it will require your cooperation at every step along the way.

First of all, if you are over 16 and under 18, a parent needs to sign up on your behalf. You can read more about thatย here.

If you are over 18, and a student, read more about signing up as a young adult here.

What we are looking for.

We need to review your documents to determine that

  • you are who you say you are
  • that you live in the zip code you are signing up in.

To do that you need to go through 3 steps:

  1. Submit an official document with your name and a photo of you.
  2. Submit an official document with your name and your address matching the zip code you want to sign up in.
  3. Have a short video call with us to ensure that your photo ID matches you.

So go ahead and gather two documents, email them to us and we’ll send you the video link.

Examples of Acceptable Documents
  1. Student ID ๐ŸŽ“:ย It should be from a recognized educational institution and should display your photo, name, date of birth, and school’s name.
  2. School Documents ๐Ÿ“œ: Transcripts, enrollment letters, or other official papers confirming your name and address.
  3. State-issued Minor’s ID (if available): Check with your local DMV or equivalent agency.
  4. Bank Statement ๐Ÿ’ณ: Reflecting your name and address, even if itโ€™s a student or joint account.
  5. Utility Bills ๐ŸŒŠ๐Ÿ”Œ: In your name, if available.
  6. Insurance Documents ๐Ÿš—๐Ÿ’‰: Where you are named, like car insurance or under a parentโ€™s health insurance.
  7. Postmarked Mail ๐Ÿ’Œ: Recognized correspondence from the last few months.
    For additional information on acceptable documents, please see this help center article.
Submission Process ๐Ÿ“ค:
  • Ensure your documents are crisp and legible.
  • Hide or blur out any extra personal information that isnโ€™t necessary for the verification process.
  • Click [here] to submit your chosen document(s) manually.
After Submission โŒ›:

Our dedicated support team will review your documents. This might take a little time as we ensure each verification is thorough. You’ll be notified once the process is complete.

Your Privacy is Our Priority ๐Ÿ›ก๏ธ:

Every piece of information you share is solely for verification purposes. We handle each document with the highest confidentiality and in line with our privacy policy.

If you hit a roadblock or need more assistance, our support team is always at the ready. Just reach out, and we’ll be there! ๐Ÿค—

Thank you for taking the time to ensure our community remains genuine and safe. Every hero has a story, and we’re excited for you to start yours with True Local Heroes! ๐ŸŒŸ


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